‘We have worked with Nicola for several years and I can honestly say that moving to Definitely HR was a really good decision for us. Nicola and her team are always available to speak to for advice and will answer any emails or telephone queries speedily and efficiently, their knowledge of all things HR are second to none. I know that, as a school, we can rely on Definitely HR, they have certainly supported us through some very tricky matters giving clear and honest guidance with a very calming approach that instils confidence. They go out of their way to make things run smoothly and I would heartily recommend them’.
Mrs G Gaynor, Head Teacher, Broadmeadow Junior School.
‘Selly Park Girls’ School has benefited from the help and professional advice of Definitely HR over the last 3 years and it has been a pleasure working with them. We have worked with Laura and Nicola on several occasions on a variety of diverse circumstances. They are professional, proactive and friendly and we have been extremely pleased with the support and advice we have received to date. They have continuously shown outstanding knowledge and experience in the HR arena combined with a detailed understanding of our school and individual needs, as such we know we can always rely on them to give the most accurate and relevant advice in a prompt, professional and personal manner. I have found that having a dedicated consultant assigned to our school is particularly helpful. Definitely HR provide us with an invaluable service which we highly recommend’.
Lisa Darwood, Head Teacher, Selly Park Girls Schools
‘Knowing that you can call someone when you don’t know what to do is essential and gives an added layer of confidence in an uncertain world. I have been working with Definitely HR since they started and it is one of my non-negotiables. Their response time is amazing and they listen and talk through your thoughts and ideas before coming to an agreeable solution. Equally, if you have a situation where you just want someone to tell you what you need to do, they have the answers to that too. What they don’t know, they find out for you. If you are not particularly happy with your current provider, I would seriously consider a move’.
Paula Weaver, Head Teacher, Allens Croft Primary
'Nicola and her team at Definitely HR offer a first rate service to our school. I am impressed with how quickly and efficiently they return calls and reply to emails. The advice given is clear and supportive. HR processes can often feel complex and daunting. Definitely HR have guided us through some of these which has given me confidence and reassurance when dealing with HR situations. I would highly recommend the service Definitely HR offer.'
Evelyn Murphy, Head Teacher, St Peter’s Church of England School
‘Definitely HR have been a professional lifeline during my headship. The team have supported me over a period of 15 years in two headships. One of the strengths of the team is the personal approach, they listen and advise for the specific context of the school. One model doesn’t fit all, and they appreciate the stress without judgement! The response time for queries and concerns is reassuring whether it is a phone call or an email; I never have to dwell on an issue. From policies to professional advice, Definitely HR have supported me through challenging times and I have come out of the situation wiser and uplifted. When I think I don’t know what I am doing, the team restore my confidence and give me the best advice. They are totally professional, are up to date with current legislation and I feel completely safe in their hands!’
Michelle Hooper, Head Teacher, West Heath Primary
‘Definitely HR are the most efficient, proactive and superb team. Their quality of their advice is always thorough, accurate and relevant and I have utter confidence in their guidance and support. They fully understand the difficult HR contexts within which we work at school and are able to give you the support you require to resolve often difficult and complex situations. We had been trying to resolve a competency issue for nearly a year and when we changed HR provider to work with Definitely HR , they had it resolved within one month. Not only was it resolved but it was expedited in an amicable and positive manner! I cannot praise Definitely HR highly enough - they save me stress, worry and money and always done in such a wonderfully professional and positive manner’.
Dr D E Casserly, Headteacher, St Paul's School for Girls, Birmingham
‘Definitely HR are a great company to work with. I have found them very professional, they always take the time to understand the issue and the requirements we have as a school. They are extremely supportive and offer advice and guidance where necessary. Both Nicola and Laura are superb to work with they are both honest and transparent with their advice and manage the needs of the school alongside that of personnel. Their communication is always very timely. As a Headteacher juggling the demands that this role entails I trust their advice and judgements.’
Denise Fountain, Head Teacher, Dame Ellen Pinsent School, Birmingham